Process Explained

This is how this works....

We deal 'ONE ON ONE' with all our customers making sure that you get what you are looking for! 

We Do NOT have an order form so we use an email from you to get all the information that we need.  You can pay using the cart process through the website or you can etransfer us as well to kelly@muskokatwig.ca

Order Process

1.  Choose

  • Size/Design of your painting
  • Background (ie. antique cream, cream or grey)
  • Other details (ie. paw print beside the dog’s name)
  • How you want to pay - either through the website cart or through an etransfer

2. Collect & Email

Once you’ve collected your words, email them to us!  Please take note of how many words are required for your chosen design.  ENJOY this part of the process - make it a party! – done with your family or friends over dinner or a bottle of wine in front of a bonfire!

We require contact (in person at a show or through email) when a Painting is ordered, as you need to share your words with us. There is a chance that we may need more words during the penciling process. We will then contact you and ask for your input unless you have requested us to ‘just fill in’ with the event words. (example: Wedding one – would fill in the Love, Share, Cherish etc.)

3. Approve: (this part is important!)

Verify the proof picture sent to you for accuracy.

Paintings will be shipped following your confirmation of a picture proof, which will be sent (email or text) on completion. You are responsible for approving these picture proofs and only after approval will the item be shipped.

PLEASE CHECK YOUR PROOFS CAREFULLY!

Notes:

  • We use Birch twigs to make each of the alphabet letter tags and each one is lovingly done in the same way. Due to the nature of the wood, they may differ slightly from each other.
  • The Crossword paintings are done on a rustic wood background that sometimes has nicks and blemishes in the wood (adds to the charm!).
  • We love doing custom orders for our customers! It is so exciting to share someone’s big event. If you are looking for a shape that you do not see posted – please contact us and we can work together to get your words into a shape that is the perfect one for your celebration!

Sizes vs Price

We do the following sizes:

  • 10″x 10″                       $65 or $ 100
  • 12″x 24″                       $200
  • 16″x 24″                       $
  • 16″x 30″                       $
  • 16″x 16″                       $ 200
  • 24″x 24″                       $
  • 24″x 30″                       $
  • 16″x 48"                       $450

The number of words is dictated by the shape, or design & size of the painting.

Payment Policy

All payments are required at time of order.

Shipping & Delivery Policies

We ship to the Address you have sent me. If you would like it shipped elsewhere please let me know at time of purchase. We can even include a gift note!

If you have entered the wrong shipping address and it is returned to us, we will send it to the proper address (after you have paid for the shipping again).

Muskoka Twig Shipping Costs within Canada (includes packaging):

  • 10”x 10”         $15
  • 12″x 24″         $25
  • 16″x 24″         $25
  • 16″x 30″         $30
  • 16”x 16”         $20
  • 24”x 24″        $30
  • 24”x 30”        $35
  • 16” x 4′           $50

For Larger size information – Please contact.

All items will be shipped using Canada Post’s Xpresspost. As soon as it is shipped, you will be sent a tracking number.  If you have not received it – please contact Canada Post using the tracking number given.

During peak seasons, Canada Post may experience slight delays in shipping timelines. If this occurs please contact Canada Post.

We do ship outside of Canada – please email to request for shipping costs.

 

Refund Policy

If you unhappy with your product please contact me and we will do my best to rectify the problem. Please take note that my products are handmade and hand painted so they may differ slightly from the examples. Customers will be responsible for the shipping cost of the return.

CUSTOM ORDERS: once the product as been started, the sale is considered final. If you change your mind – contact us ASAP and if we haven’t started it – we will be happy to refund your money.

If you have viewed your Picture proof and let me know it is ok to ship but then discover that there is a spelling error – please contact us.

We would be happy to change it for you free of charge but you will be responsible for the return cost as well as the shipping again once it is finished. Or.. contact us & we will change it for you at a show – just give us a heads up that is what you want to do!